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← Feature suggestions for HESK - PHP Help Desk

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5 results found

  1. Wordpress Integration

    32 votes
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    2 comments  ·  General  ·  Admin →
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  2. Department feature

    527 votes
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    under review  ·  21 comments  ·  General  ·  Admin →
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    eagle supported this idea  · 

  3. keep the ticket category same/sync with kb category, it's useful when convert ticket to kb article.

    1 vote
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    0 comments  ·  General  ·  Admin →
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    eagle shared this idea  · 

  4. Insert knowledgebase article into a ticket

    269 votes
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    6 comments  ·  General  ·  Admin →
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    eagle supported this idea  · 
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    eagle commented  · 

    webhelpdesk has such function, lookup in kb and insert the link of the article.

    very useful!

  5. active directory

    230 votes
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    6 comments  ·  General  ·  Admin →
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    eagle supported this idea  · 
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    eagle commented  · 

    yes, LDAP and Active Directory authentication is very useful, auto pupulate the name and email, department into the new ticket forrm will be great!