← Feature suggestions for HESK - PHP Help Desk Settings and activity 2 results found Multiple Staff on 1 ticket 133 votes Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close 1 vote 2 votes 3 votes Remove votes You have left! (?) (thinking…) 13 comments · General · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close An error occurred while saving the comment Matt Ion commented · August 07, 2012 · Edit… · Delete… So far in my testing of HESK, this is the only thing missing for me. Another similar app I've been trying, osTicket, added a "Teams" feature to its latest beta, which is one way of handling this (staff can then be assigned to one or more Teams). Save Submitting... Matt Ion supported this idea · August 07, 2012 Insert knowledgebase article into a ticket 269 votes Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close 1 vote 2 votes 3 votes Remove votes You have left! (?) (thinking…) 6 comments · General · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Matt Ion supported this idea · August 07, 2012
Matt Ion
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So far in my testing of HESK, this is the only thing missing for me. Another similar app I've been trying, osTicket, added a "Teams" feature to its latest beta, which is one way of handling this (staff can then be assigned to one or more Teams).