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← Feature suggestions for HESK - PHP Help Desk

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  1. Multiple Staff on 1 ticket

    133 votes
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    13 comments  ·  General  ·  Admin →
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  2. Department feature

    527 votes
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    under review  ·  21 comments  ·  General  ·  Admin →
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    Farnsworth supported this idea  · 
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    Farnsworth commented  · 

    Departments are nice if implimented along with email parsing. Example: client writes to billing@mydomain.com it would be put into the Billing Dept. And if they write to support@mydomain.com, the ticket would be assigned to our support dept.

    Another use of email parsing is for those of us who have multiple companies. For example, if email is sent to support@companyA.com it goes into the CompanyA dept. And if email is sent to companyB.com it goes to the CompanyB dept.

    We use Kayako and it does this well. We love the feature and would like it in Hesk.

  3. email filter - with rules, not auto reply

    97 votes
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    5 comments  ·  General  ·  Admin →
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    Farnsworth supported this idea  · 
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    Farnsworth commented  · 

    This would be great. Another example is if email was sent to billing@domain.com then it's put into the billing dept. If it's sent to support@domain.com, then it's put in support. Etc.