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← Feature suggestions for HESK - PHP Help Desk

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  1. upload image to kbase

    33 votes
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    2 comments  ·  General  ·  Admin →
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    Anonymous commented  · 

    +1 on this please

    Anonymous supported this idea  · 

  2. Alphabetical sorting of Knowledgebase Categories and Sub Categories

    16 votes
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    under review  ·  4 comments  ·  General  ·  Admin →
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    Anonymous commented  · 

    Actually, i think the whole knowledge base section is pretty good, but its missing 3 fundamental features

    1. a side menu to allow for navigation would dramatically improve the usability
    The current related articles side box can live somewhere else
    Something like this left menu seem to be industry standard
    https://www.digitalocean.com/docs/images/snapshots/quickstart/

    2. wysiwig editor where you can highlight a bit of text, and select formatting so it changes text to be in a green/orange etc box....without editing html

    3. upload images in the text instead of adding as attachements
    you could always get accounts to link to something like cloudinary if you are worried about your cloud servers being full of images

  3. knowledgebase difficult to navigate - add side tree view menu

    4 votes
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    0 comments  ·  General  ·  Admin →
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    Anonymous shared this idea  · 

  4. "CC" an external E-mail when answering ticket

    66 votes
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    5 comments  ·  General  ·  Admin →
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    Anonymous commented  · 

    b2c generally doesn't need this, but almost all b2b use cases need this

    i.e. employee emails helpdesk and cc his manager, the manger also wants to know whats happening, but has no reply, then when he replies to original email to chase for update as he has seen no reply, it creates another ticket.... we have seen this a lot

    phase 2 of this feature might be to have an unsubscribe link for the people in CC if they want to be removed from notifications

    Anonymous supported this idea  ·