336 results found
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option to copy or move a client reply to another ticket by same client
some time a client open many tickets but post reply or request to the wrong ticket so there must be an option to copy or move the reply to the right ticket
1 vote -
Sub-Category and Assignation
Your system is awesome. Love it very much. My suggestion is the Administrator can add sub-category to the main category and possible to assign task by sub-category and/or main category instead.
1 vote -
Move the KB search box below the ”ticket buttons”
Having the KB box at the top of the screen, then the ”new ticket / search tickets”, and then the KB below them, isn’t an intuitive flow on the page.
I prepose having the search box just about the KB, and the ticket related buttons at the top of the page.
5 votes -
Filtre
It would be good to filter by the top categories in the panel and save it as default.
It will make things easier to view the custom created category and exception filtered.3 votes -
SEO friendly URL`S for Knowledgebase
SEO friendly URL`S for Knowledgebase
3 votes -
Move ticket search to top of ticket list
Move the ticket search that is currently at the bottom of the ticket list to the top of the screen. This would help with not having to scroll through a list of tickets every time I want to search for a ticket. Also, make the default selected option to search by "Subjet" not "Track ID".
3 votes -
Positioning the form field during its creation
When creating a custom form field, currently you have to create it and then click several times to position it before or after another and if the list is long, this manipulation is long and annoying.
The idea would be to allow this placement by choosing during creation whether to place it before or after another field, this would save time for the hierarchy of fields on a form.
Example: I have field "1", field "2", field "3". I create a "4" field that I want to place after the "1" field. During the creation I choose the option "Place…
1 vote -
placeholder on custom form field
When creating a custom form field it would be nice to be able to indicate a placeholder in order to be able to place an example of how to fill this field.
1 vote -
to integrate a real time chat system on hesk. And sms notification for the assigned staff.
Users who visited the site will have access on the real time chat. Tickets assigned to a certain staff, hesk will send sms notication to inform the staff with his task.
1 vote -
Ticket Priority
Allow email priority to set ticket priority
1 vote -
Prevent Duplicate Entry of Ticket
I want to prevent of duplicate ticket from same name within a YEAR. So, option of this (Whether you want to allow only one ticket in a YEAR? = Yes/No ) should be in the setting. Please accept this idea.
5 votes -
Fuzzy-match customer email addresses - to prevent mistypes and non-company addresses
Have the ability to fuzzy-match customer email addresses - to only allow legitimate company email addresses matching a defined format.
1 vote -
Make non-mandatory field to mandatory or vice versa
I want to make a field ( Assign this Ticket to: ) non-mandatory to mandatory OR vice versa. How can I do it ?
3 votes -
QRCODE LABEL
QRCODE - LABEL
We suggest to add creation of QRCODE and related label when users open a ticket (actually create only "Ticket number").
With this need function a lot of HDESK users can use it for manage better laboratories (example repairing service lab);
Adding QRCODE with Label can do possibility to print and stick it on each products need to be repaired in laboratory and can alwys scan qrcode with mobile phone for check status or history.1 vote -
custom button needed
It would be good to create action buttons in hesk. this will help the process of external links and more
1 vote -
view original email
it would be great if you can see the original email when customer adds something to the ticket by email, e.g. when he marks text with color, you don't see it in the ticket...
1 vote -
view original email
it would be great if you can see the original email when customer adds something to the ticket by email or create ticket by email. e.g. when he marks text with color, you don't see it in the ticket...
3 votes -
message out of office
message out of office (auto reply when user from team have signed ticket), for example ticket is open - assigning to user but he is on holidays etc
date range3 votes -
shared address book
shared address book -available for team , permission to manage for "special user"
1 vote -
Multilingual categories
It would be great if I could add category names in multiple languages. I see that Hesk has great approach and supports multilingual content, but this one is missing. It’s really inconvenient to keep long category name in two languages. Can you add possibility to key in category name in multiple languages?
3 votes
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