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336 results found

  1. Send IM notifications on creation or updates

    I dont' get much tickets but I need to react FAST. Also, I am not always in front of the computer, but I usualy carry my cell with me connected to some messaging service. So i would like to get IM notifications, it should be quite easy to implement with sendxmpp, see http://freshmeat.net/projects/sendxmpp/
    If you want i can write the code to handle it.

    3 votes
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    2 comments  ·  Admin →
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  2. Add an RSS feed with the data in the table in home page

    It would be very nice as a way to monitor activity in real time

    3 votes
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  3. automate paging/calling on-duty tech for new ticket (I started something with twilio if interested)

    1 vote
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    1 comment  ·  Admin →
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  4. custom fields validation options

    Enhanced Custom Fields options. For example a text field should offer, min and max text size, perhaps a limited character set. Essentially just greater validation flexibility. Too often users enter spaces in required custom field boxes to get past them.

    5 votes
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    1 comment  ·  Admin →
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  5. Add a progress bar for file uploads

    Particularly for large ones. Mac Safari provides info on downloads. Not sure if this is available on IE. If not, a download progress bar would be nice too. ty

    4 votes
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    under review  ·  0 comments  ·  Admin →
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  6. Alphabetize login dropdown

    1 vote
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  7. Iphone app or integration with iWebKit for the admin pages.

    A native Iphone App or look-a-like if integrated with iWebKit framework for the admin pages only.
    This doesn't have to come free!

    6 votes
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  8. Signature when opening a new ticket

    1 vote
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    1 comment  ·  Admin →
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  9. Please Bill

    Would be nice to have a "BILL THEM" instead of going directly to "CLOSED". This way we can search ready to bill tickets and then close them once entered into billing system i.e. Quick Books

    6 votes
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  10. Create a user who has the ability to oversee but does not receive submitted tickets

    It would be handy to create a user who can log in and oversee how tickets are progressing. As it stands, creating an ID for my boss means that he will also received submitted tickets

    2 votes
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    3 comments  ·  Admin →
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  11. E-mail update to assigned staff member and user when ticket is closed without reply

    5 votes
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    2 comments  ·  Admin →
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  12. Level of Priority

    It will used for staff. It is a kind of priority (needs to be solved first, second, ...), not the urgency (available nowadays).

    4 votes
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  13. Private Downloads area

    We have many support file for download that we have hidden but would like to attach to tickets maybe from a drop down box

    6 votes
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    1 comment  ·  Admin →
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  14. Default Type for New KB Articles - Public, Private, Draft

    1 vote
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  15. Auto Clean old Ticket

    After a customizable time old ticket are insert in a automatic deletion mode for make new space to new ticket

    0 votes
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  16. Restrict pipe email to registered email.

    0 votes
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