336 results found
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Reduce the page length of a client-side ticket
Good morning,
Depending on the number of responses to a ticket, the page is very long, is there an option like for the administration part which allows not to display all the messages at once?
If it doesn't exist it would be a good way to improve hesk
1 vote -
Multiple Participants/Email Toggle
We often have multiple emails (participants) on one ticket by separating email addresses with a comma. It would be helpful to expand upon this idea by having a toggle in settings to show the participants of the ticket when there are multiples. I often have customers ask me who else is copied on the ticket and it would be nice to have the option of showing automatically. Also, to expand further, when there are multiple people replying to the ticket , there is no way to know who responded unless they remember to type their name in their own response.…
5 votes -
Disabled Submit Button
Disabled submit button until all required fields are filled. This will prevent missing information.
3 votes -
request consolidation
When the people who are in the CC or to section of the requests opened via mail reply to the email, a new ticket is opened and it would be great if they can combine it automatically.
3 votes -
3rd pary API SMTP like sendgrid, mailjet integration
Shared servers are very strict regarding the number of emails sent per hour and deliverability.
The use of Sendgrid or Mailjet has increased exponentially as they provide hundreds of free emails/day or they have the server capability to send thousands of emails per hour.
API integration with them would be beneficial as many users try to cut the cost of shared server resources.3 votes -
Asignar platillas de ticket a categorías
Mi sugerencia es que se pueda asignar una plantilla de ticket a una categoría específica.
Logrando que al momento de crear un nuevo ticket de una categoría automáticamente en el cuerpo del mensaje se cargue la plantilla asignada
Esto abre la oportunidad de dar mas información o aclarar la manera en que desde esa categoría se pueda manejar
Gracias.
1 vote -
View without download
Going down will be mentioned in the things to do on the portal. Review the image and our review from this download.
10 votes -
1 vote
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1 vote
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1 vote
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1 vote
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Option "Email attachments" > directly to email
Option "Email attachments" > directly to email
1 vote -
Ticket can have multiple statussus
Ticket can have multiple Statusses. A ticket can have more than 1 Status.
1 vote -
Size attachment folder visible showing max size
Size attachment folder visible showing max size
1 vote -
1 vote
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Store attachments in Google Drive
Store attachments in Google Drive
1 vote -
ticket todo list is required
some times the client make many requests so a todo list is required to view the workflow by support and the client
2 votes -
cloudflared captcha
Please add cloudflared captcha on configuration
1 vote -
Routine scheduled tasks
A repeatable ticket that is logged automatically
Example would be a ticket that can be added to be done on the helpdesk weekly (like check server room temperature, verify backup status)
Maybe allow the ticket to be auto assigned, or assigned to specific people?
3 votes -
Add an anchor to the notification link.
When notifying a response, the user receives an email with a link to access the ticket. When we made the choice to put the most recent at the bottom of the page, it is problematic, I think it would be a good idea to integrate an anchor in this link, in order to arrive at the right place on the page without having to go down the page.
Example: a link with "#ID" anchor (ID corresponds to the ID of the last message posted) which redirects to the block with the corresponding ID.
3 votes
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