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107 results found

  1. Editing Ticket should include Option to remove Attachment(s)

    20 votes
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  2. Default sort order on ticket list screen

    You can already select a default sort filter. What would be nice is if a user can set a default presence for this in the profile screen.

    19 votes
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    1 comment  ·  Admin →
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  3. custom fields in ticket creation per category.

    custom fields that only show up for category selected. Many different areas of support may need different required fields etc.

    19 votes
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    1 comment  ·  Admin →
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  4. auto assign by category

    e.G.: (Homepages) 2 Categories: Design, Programming
    one worker is only get design tickets, the other Programming tickets

    19 votes
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    completed  ·  3 comments  ·  Admin →
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  5. move from tables to CSS in hesk desk

    I believe that hesk help desk is a must have tool. If CSS were used instead of tables, it would allow more flexibility in the design without messing with the code. Also it would help with my mobile version of our sites to have a mobile version of hesk.

    17 votes
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    2 comments  ·  Admin →
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  6. Customize Ticket Overviewtable

    to show alle other fields exa.. the customer fields, so that i can sort this.

    16 votes
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    completed  ·  0 comments  ·  Admin →
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  7. Can add a file in submited replies

    Can add a file in submited replies

    15 votes
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  8. Offline Mode

    for disabling access to the frontend during maintenance as e.g. installing an update.

    14 votes
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    completed  ·  2 comments  ·  Admin →
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  9. SSL for POP3

    Provide SSL as well as TLS for connecting to a POP3 email server

    14 votes
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    completed  ·  2 comments  ·  Admin →
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  10. Allow sequential ticket numbers

    13 votes
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    7 comments  ·  Admin →
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  11. Fetch/Pull emails

    Would like to see an option to fetch emails from pop/imap accounts. PIpe is nice, but we can't use with google apps.

    13 votes
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    1 comment  ·  Admin →
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  12. Fix it so that no user can create another user with more features than it's creator.

    An example is that right now I can create a user without access to the Manage Help Desk feature but with access to manage users. They can now create a user that can manage the help desk settings or even change their own settings. I want mid level users to be able to create users but not have the ability to mess up the program settings.

    12 votes
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    2 comments  ·  Admin →
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  13. Ticket remainder or expiration date

    Ticket remainder or expiration date, so that i see wich Ticket overdue

    12 votes
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    completed  ·  0 comments  ·  Admin →
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  14. Update TinyMCE to latest version and add it to the reply to ticket editor

    12 votes
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    completed  ·  0 comments  ·  Admin →
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  15. Fields at staff screen

    Possibility to manipulate, choose some extra fields (like who is assigned, category, ...) at the staff main screen.

    12 votes
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    completed  ·  1 comment  ·  Admin →
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  16. Date data type in custom fields

    12 votes
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    completed  ·  3 comments  ·  Admin →
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  17. Save view options for staff

    i.E. if I only want to list my own assigned tickets. The search options should be safed even if staff logs out and in again.

    11 votes
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  18. IP Banning

    This should be on a user per user basis as well as offer a range.

    10 votes
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    1 comment  ·  Admin →
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  19. Search by e-mail

    Ability to search tickets by e-mail

    10 votes
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  20. Move a ticket to the knowledgebase

    Possibility to move a ticket to the knowledgebase (create an article from a ticket).

    10 votes
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    2 comments  ·  Admin →
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