336 results found
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Iphone app or integration with iWebKit for the admin pages.
A native Iphone App or look-a-like if integrated with iWebKit framework for the admin pages only.
This doesn't have to come free!6 votes -
Language selection for knowledge base articles
It would be nice if I could select a language for KB articles, so that if a user has selected Dutch as the interface language, (s)he would only see the Dutch articles as well.
6 votes -
6 votes
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hide the knowledgebase for customers
i missing a function to only hide the knowledgebase for customers.
If staff give a link in a ticket to a Article can customers look att the article. Can you fix that function to hesk helpdesk?6 votes -
Report & Live Chat
If we able to report organization wise monthly ticket report will be best, so that we can print and give them report.
Supporting for Multiple organization and huge number of employee, if Hesk integrate Live support Chat system will help and save 50% running time, i really need this with HelpDesk system. Do you?6 votes -
Number data type in custom fields
Number data type in custom fields
Make it possible to add a custom field where only numbers (as an extra, with minimum and maximum value setting) can be used.
6 votes -
multilingual answers in custom fields
Now we can enter the name of the custom fields in all the languages, but we cannot do the same with ansers in case of a "radio button" / "select box" / "checkbox" field.
Please make the answers multilingual as well...6 votes -
Forward tickets to a 3rd party for resolution/Action
Would be great to be able to forward ticket to our external suppliers when we need to escalate something to them and have them reply into the system keeping a consistent audit chain.
6 votes -
default answers change
in ticket running (right top of page) I have 2 options:
edit or print by default
I like to change it to:
edit and excludedin center down of page I have:
send reply
save and continue later
I like to change:
"save and continue later"
for
"resolved"6 votes -
Add category description text
It would be nice to have a "description" that is smaller text located below each category (department).
For example, on the helpdesk homepage there is the "Submit a ticket" button. Underneath that button label is some small "description" text which says "Submit a new issue to a department".
I think it would be nice to have a similar description text that is located under each Category label. This will help to explain the purpose for each category and avoid some possible confusion with users on which category (department) to choose when submitting a new ticket).
Thanks!
6 votes -
Use Forwarding Headers
Use forwarding headers when emails are fetched and tickets are created. This would make it possible for staff members to forward customer emails to our support address and have the tickets opened in the customer's name, and use the customer's email address for replies (instead of the staff member's).
6 votes -
5 votes
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custom fields validation options
Enhanced Custom Fields options. For example a text field should offer, min and max text size, perhaps a limited character set. Essentially just greater validation flexibility. Too often users enter spaces in required custom field boxes to get past them.
5 votes -
Cell Phone Messages
With spam filters being more than effective it is extremely important to intergrate the reply posting by admin with a sms gateways. Once posting is done client receives a sms on his cell phone informing him or her of the post.
5 votes -
Easier to embed into pages
Hesk is awesome, but please remove the width thingy. I think that would make it easier to embed it to pages.
5 votes -
Additonal email address for notifications
Would it be possible to have more than one email to receive notifications when new tickets are created/replied?
For example when a user creates a ticket, admin can be notified via user1@example.com and user2@example.com and so on...
5 votes -
Social media
I would like social media buttons with knowledgebase articles, so people can send your articles simply to their friends.
An example is to be found on: http://www.schoolhelpdesk.nl/victor01/knowledgebase.php?article=11
5 votes -
Please add a report that will track the time spent working on a task.
We would like to have a report by user that will tell us how much time has been spent working on a ticket.
5 votes -
Add Time worked tag
It would be nice to add an e-mail tag for "TIme Worked". Something like : %%WORKEDTIME%%
I would like to be able to report to my customers the time spend on their ticket. We use a system where the customers can buy a certain support time by month.
5 votes -
feature list for hesk3
Even though Hesk 3 will be available somewhere in the yet unknown future :P ,and there will be some 2.x before, how about a list of features / suggestion for it? (Even if there are already planned by Master Klemen)
Possible Features:
* Template System
* Group/Role Permissions for ACP
* Transfer settings to DB and leave only db-connection in *.php
* Category Manager (as described in forum)
* Preview for creating / editing KB-articles in ACP (!!) (as described in forum)
*Send PM to more than 1 staff-user (as described in forum)Thanks.
5 votes
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