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  1. E-mail verification

    22 votes
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    4 comments  ·  General  ·  Admin →
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    AW commented  · 

    This should verify if the email address really belongs to the ticket submission and is not just a request with a fake sender. Just need to be done once, if email is not already verified by a previous ticket. So not much hassle for the user. So, this is not to prevent spam! This is to prevent identity abuse.

    See duplicate: https://hesk.uservoice.com/forums/69851-general/suggestions/3212802-send-email-confirmation-before-new-ticket-is-submi

  2. send email confirmation before new ticket is submitted

    25 votes
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    under review  ·  2 comments  ·  General  ·  Admin →
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    AW supported this idea  ·