336 results found
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ticket todo list is required
some times the client make many requests so a todo list is required to view the workflow by support and the client
2 votes -
Add a "Follow-Up" Flag
Add a "Follow-Up" Flag that would keep the tickets read and responded to on top if further action is required.
2 votes -
Custom Fields add Time in field type
Please include Time field in the custom fields option.
2 votes -
Copy an existing Team members
Enable a copy Team member settings function like a template or member from same level of access right. Too many things to set, easily make mistakes or missed out on certain settings.
2 votes -
Service Messages on the Submit Ticket Page
Currently service messages show on the knowledgebase page. It would be nice for them to also show at the top of the Submit Ticket page for users who have favourited this page and therefore miss them
2 votes -
1 vote
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1 vote
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1 vote
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A 'chalkboard' for front page
A 'chalkboard' to allow admins to post messages on front page re specific problems so that multiple calls are not logged for the same issue such as printer not working
1 vote -
Choose to view more than one category (but not all)
Right now there are two choices for category views: View all ("any category") or view a specific category (from the dropdown menu).
It would be nice if this was changed to category list with checkboxes, which would allow you check multiple categories you would like to see, and leave unchecked those you don't.
1 vote -
1 vote
Shouldn’t be Notes used for this?
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Change date
I would like to not only see the date a knowledgebase article is created but also when it was changed for the last time.
On article details as on http://www.schoolhelpdesk.nl/victor01/knowledgebase.php?article=1
1 vote -
Edit email templates from system
I would like to maintain the emails that are sent from within the system and not on the FTP-server.
1 vote -
Sort categories
I would like the option to sort the categories and articles in the knowledgebase
1 vote -
User Access and Categories
I'd like a way to be able to see who all is assigned to a specific category. A way to filter this on the User's screen and/or print it off. I'd also like to be able to filter on features to determine if I have any users that are lacking some features.
1 vote -
keep the ticket category same/sync with kb category, it's useful when convert ticket to kb article.
keep the ticket category same/sync with kb category, it's useful when convert ticket to kb article.
1 vote -
POP fetch button in admin
POP Fetch Button - in admin - put a button in admin to fetch pop mail, makes it more convenient, limit access to pop button to admin or other approved staff
1 vote -
Make the URL conversion of custom fields optional
We have some custom fields that get through the regex and get converted to href links. As a workaround we have removed the calls to hesk_makeURL, but it would be more convenient to make the URL conversion optional.
1 vote -
Contacts List
Include Contacts List on future versions so the technicians have a place where to save contacts, like vendors used to fix stuff, etc.
1 vote -
Security Report
I could really use a report that shows users assigned to each category. That way I know if I have a lack of people in an area or if I don't have anybody currently assigned to that category.
1 vote
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