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336 results found

  1. Asignar platillas de ticket a categorías

    Mi sugerencia es que se pueda asignar una plantilla de ticket a una categoría específica.

    Logrando que al momento de crear un nuevo ticket de una categoría automáticamente en el cuerpo del mensaje se cargue la plantilla asignada

    Esto abre la oportunidad de dar mas información o aclarar la manera en que desde esa categoría se pueda manejar

    Gracias.

    1 vote
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  2. ADMIN LOGIN PANEL

    Create a button in administration panel login page to direct into customer page

    1 vote
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  3. Service level

    hi guys, excellent software, very practical, I just wanted to recommend associate the time worked to start counter when owner is assigned until ticket is resolved. I beleive is the correct way to obtain best kpi´s associates to service level

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  4. kennisbank beheer - Artikelen

    Ik zou graag een teamlid wel artikelen in een categorie van de kennisbank willen laten plaatsen maar niet de structuur van de kennisbank willen laten beheren.

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  5. Add user polls

    We're opposed to mass mailouts (a.k.a. spamming), very much opposed to embedding "phone-home" metrics (a.k.a. spyware) in our product, and are reluctant to provide our customers an open public forum in which to whinge about our product (because happy customers generally say nothing, and no-one trusts a vendor-moderated forum). But we'd also sometimes like customer feedback on whether or not our software is doing what they want.

    Our HESK instance is the one website that is frequently visited by many of our customers on an ongoing basis, and it seems to me that this would be an excellent place to…

    1 vote
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  6. Add S.O.P. to HESK

    To help solve problems, for example if there ways to solve a problem, put them in the Standard Operating Procedures (SOP) so technicians or engineer don't have to research how to fix a problem.

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  7. Similar to header.txt and footer.txt, also have a middle.txt - which would display after the Breadcrumb (and any messages)

    Similar to header.txt and footer.txt, also have a middle.txt - which would display after the Breadcrumb (and any messages)

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  8. Add accelerated move buttons (and a sort by views button?) in Manage Knowledgebase screen

    Right now, you can only change the ordering of Knowledgebase articles in a container using Up and Down buttons that move an article a single slot up or down. If you have a lot of existing articles, and worse yet if you are using the KB for something like a release notes archive, where you always want the newest article to appear first rather than last, you have a lot of clicking to do!

    It seems to me that additional "accelerated move" buttons of some kind are required. You could add move-to-top and move-to-bottom buttons, but perhaps something like…

    1 vote
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  9. Mouse Over Text

    In our industry, there are a lot of acronyms and terminology that the average user may not understand. Would it be possible to implement mouse over text in to the knowledge base,

    As an example:
    I would write "MPAN" and then be able to select that text for mouse over to display "Meter Point Administration Number" when MPAN was moused over

    1 vote
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  10. Restrict pipe email to registered email.

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  11. Auto Clean old Ticket

    After a customizable time old ticket are insert in a automatic deletion mode for make new space to new ticket

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  12. Add visually obvious indication of support hours/availability

    When support is available, for example, during business hours, this should be made visually obvious in some fashion. Likewise, when its outside of business hours, it should be equally obvious.

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  13. Editing notes is not supported at the moment. I hope you can add this in a future version

    Editing notes is not supported at the moment. I hope you can add this in a future version

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  14. More knowledgebase restrictions

    like Staff can only delete her own Knowledgebase Articles.
    Can only see the Knowledgebase from admin page but can't edit or create/delete Articles. (some articles I want to have private, only staff)

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  15. WYSISWYG for all message and note fields

    Allow the WSISWYG option for customers to use it, as well as the staff notes field.

    1 vote
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  16. Default Type for New KB Articles - Public, Private, Draft

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