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336 results found

  1. Can add hCaptcha functionality to the next version of Hesk?

    I don't want to use Google reCAPTCHA, so can add hCaptcha?

    Thanks

    4 votes
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  2. Add tasks to tickets

    Wouldn't it be great if we could create tasks that go with the ticket. And that we can only close the ticket when the tasks are completed that belong to the ticket.

    4 votes
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  3. Send IM notifications on creation or updates

    I dont' get much tickets but I need to react FAST. Also, I am not always in front of the computer, but I usualy carry my cell with me connected to some messaging service. So i would like to get IM notifications, it should be quite easy to implement with sendxmpp, see http://freshmeat.net/projects/sendxmpp/
    If you want i can write the code to handle it.

    3 votes
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    2 comments  ·  Admin →
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  4. Add an RSS feed with the data in the table in home page

    It would be very nice as a way to monitor activity in real time

    3 votes
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  5. aging report

    It would be nice to have an aging report that groups tickets by 30 days, 60 days, 90 days and 120 >= days

    3 votes
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    under review  ·  0 comments  ·  Admin →
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  6. Distinguish between support personnel and customer in exported tickets.

    I tried to export a ticket with multiple posts to the KB. The result was a single article with no way to distinguish who is saying what.

    Colored sections depending on who is typing, or some other indication on who is who would be really nice.

    3 votes
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    under review  ·  0 comments  ·  Admin →
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  7. Add a "Day/Hour" realized field for Staff

    3 votes
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  8. Add categories only selectable by URL

    I would like to use Hesk for a 'suggest feature' / 'report bug' functionality. In this case, I'd like to have categories 'Product Name/Feature Suggestions' and 'Product Name/Report Bugs'. I don't want it to clutter a general help desk, but instead have these selected through links. If done through a link, category would be a fixed label instead of a combo box. This way, it's possible to track feature requests etc. but still do it all through Hesk. Thank you.

    3 votes
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  9. Android or Iphone App for Users

    it would be great if a user ( not admin ) had an app on their phone where they could register with the system and be able to submit and track tickets directly with the system. in our organization we have a set number of people who enter the tickets for everyone else so that we have a front line to diagnose issues and escalate accordingly

    3 votes
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  10. Change the creation date of a ticket manually when adding a ticket

    I would like to change the creation date of a ticket. When adding a ticket for a customer it always takes the current time as creation date. I need to change that because sometimes the customers call me and I would like to have this creation date then.

    3 votes
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  11. Tickets Visualization

    It would be good if we can change the view of tickets based on custom fields we've created. Actually we are viewing the tickets filtered by ID,Status,Name,Subject,Update, and last replier. If we can add in the admin visualization panel the fields we have created before. Like Unity, Phone. It will be very useful

    3 votes
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  12. feature fix: a sort of "preview" on KB articles Like you have when posting in a forum

    Yes me knows, that your doing this on your free time Master Klemen and this is free support site.
    But would it be possible within hesk, to have sort of "preview" on KB articles? Like you have when posting in a forum.
    Currently you have to open 2 windows, one for creating/editing an article and one to view it. You have to save the article, view it, then re-edit it and so on.
    A preview would be helpful

    Thanks.

    3 votes
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  13. Local table with contacts autocomplete with ajax for stuff on fields name, email etc which admin can choose which will be available or not.

    Local table with contacts than autocomplete with ajax for stuff only on fields name, email etc which admin can choose which will be available or not. These table can be integration for local address book for firm with data like telephone numbers, room number etc and can be published for serachin for users like knowledbase. For stuff when they make tickets for someone it will speed up filling form.

    3 votes
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  14. Set length limit (min/max) for subject and message

    When writing a new ticket it is required to put in some text where actually one character is enough but that’s really not much better than leaving it blank. Maybe the minimal length of subject and message should be definable in the settings?

    3 votes
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  15. Export Messages and replies

    Allow the option to export replies to and from the customer to a CSV.

    3 votes
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  16. (Option to) Add Geolocation (and "closest address") to each ticket

    Using the HTML5 Geolocation javascript API, you can (optionally) add a Geolocation (Lat/Long) and "closest address" to each ticket - so that a ticket can be created at specific locations and recorded where it happened.

    3 votes
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  17. kanban mode

    I like to use Trello. And I imagine in Hesk a kanban mode for admin and helpdesk desk...like Trello.

    3 votes
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  18. New reports for admin users

    For internal reasons, we needed to create 2 new views in the database (with hesk for database prefix here) to see who is affected to categories and wich categories are affected to :

    1/ categories by users
    2/ users by categories

    So, I created two views respectively :
    1/ view vcategoriesbyusers :
    DROP view
    IF EXISTS `v    categoriesbyusers`;

    CREATE OR REPLACE algorithm=undefined SQL security definer view v_categories_by_users
    AS
    SELECT u.name AS members,
    groupconcat(c.name ORDER BY c.name ASC SEPARATOR ',') AS categories
    FROM (`hesk    categoriesc
    JOIN    …

    3 votes
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  19. counting usage of canned responses and display them by frequency of usage

    This would improve usability and help to analyse problem of users based on usage stats of canned responses.

    3 votes
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  20. automatically assign ticket based on location or custom status

    automatically assign ticket based on location or custom status

    3 votes
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