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← Feature suggestions for HESK - PHP Help Desk

Settings and activity

7 results found

  1. Multiple Staff on 1 ticket

    133 votes
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    13 comments  ·  General  ·  Admin →
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    Ashley supported this idea  · 

  2. Send reply attachment through email

    12 votes
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    4 comments  ·  General  ·  Admin →
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    Ashley commented  · 

    https://www.hesk.com/knowledgebase/index.php?article=35

    This article has all the information required so the user receives an email with the actual
    response message as opposed to only getting the link to the ticket.

  3. Allow tickets to auto assign to users based on Subject/Message

    16 votes
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    0 comments  ·  General  ·  Admin →
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  4. Create dependencies between tasks/tickets

    8 votes
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    0 comments  ·  General  ·  Admin →
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  5. add the ability to assign multiple tickets to a technician at one time.

    9 votes
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    1 comment  ·  General  ·  Admin →
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  6. New ticket email with time forecast

    49 votes
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    0 comments  ·  General  ·  Admin →
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    Ashley supported this idea  · 

  7. email filter - with rules, not auto reply

    97 votes
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    5 comments  ·  General  ·  Admin →
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    Ashley supported this idea  ·