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← Feature suggestions for HESK - PHP Help Desk

Settings and activity

6 results found

  1. Live Support Integration

    44 votes
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    6 comments  ·  General  ·  Admin →
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  2. whiteboard or chat for staff

    14 votes
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    2 comments  ·  General  ·  Admin →
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  3. Collect browser/OS information

    14 votes
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    2 comments  ·  General  ·  Admin →
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    Joshua Todd Cowper supported this idea  · 

  4. move the HESK suport forum from PHP Junkyard to the main HESK website.

    8 votes
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    planned  ·  3 comments  ·  General  ·  Admin →
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    Joshua Todd Cowper shared this idea  · 

  5. Create a user who has the ability to oversee but does not receive submitted tickets

    2 votes
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    3 comments  ·  General  ·  Admin →
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    Joshua Todd Cowper commented  · 

    You can already do that. Give him access to the required departments, forbid him from replying to posts, changing settings, assigning tickets et cetera and allow view access to tickets assigned to others. Also, allow him to run reports, and before you give him the password login to the account and turn off notifications for new tickets. Hope this helps!

  6. E-mail verification

    22 votes
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    4 comments  ·  General  ·  Admin →
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    Joshua Todd Cowper commented  · 

    I guess, so long as it was an *option*. Isn't CAPTCHA enough though? Presuming the idea is to prevent spam... Also, I think it might just frustrate people.