337 results found
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Simple billing system
I simple billing system would be fantasic. For example a preset canned response with a income and expense colomn and once posted the amounts are either added or subtracted to totals under that ticket.
72 votes -
Please Bill
Would be nice to have a "BILL THEM" instead of going directly to "CLOSED". This way we can search ready to bill tickets and then close them once entered into billing system i.e. Quick Books
6 votes -
icalendar
Would be great to have a calendar integrated with Hdesk, Something like google calendar were all techs can see what others are doing and set up their own appointments while at clients site.
30 votes -
Embed an Article Inside Another
Add the ability to include the contents of a knowledgebase article within a different knowledge base article.
For example, lets say you have an article explaining how to Step A and separate article explaining Step B. You want a third article to explain the context of Step A and B and also include their content. Instead of the third article containing links to Step A and B, you could embed the Step A and B articles directly into the third article.
If Step A or Step B are updated, the changes will also appear in the third article since they…
28 votes -
Create a user who has the ability to oversee but does not receive submitted tickets
It would be handy to create a user who can log in and oversee how tickets are progressing. As it stands, creating an ID for my boss means that he will also received submitted tickets
2 votes -
5 votes
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Customer Database
Hi,
first of all I would like to say that you created a great app. It is simple and easy to use.
I would suggest adding a customer database module to it.
It would enable to store the customer related data and create/track tickets on client basis.453 votes -
Level of Priority
It will used for staff. It is a kind of priority (needs to be solved first, second, ...), not the urgency (available nowadays).
4 votes -
Department feature
If multiple organizations will be utilizing the Hesk ticketing system, it would be beneficial to have the feature of departments and categories are based off of each department. You can also tie each user to a specific department upon creating their account.
526 votes -
Private Downloads area
We have many support file for download that we have hidden but would like to attach to tickets maybe from a drop down box
6 votes -
Restrict login using a sql database containing usernames and passwords
Currently anyone can create a ticket
297 votes -
Insert knowledgebase article into a ticket
Allow you to choose from knowledgebase articles and insert them into a ticket
268 votes -
whiteboard or chat for staff
for fast communication between staff members, a chat oder whiteboard would be great.
14 votes -
vacation mode
if a staff member is out of office, it should be possible to enable vacation mode. If enabled, no ticket assignment is possible or another staff is alerted.
26 votes -
Database backup and restore
A tool to backup and restore the HESK database from within the script.
24 votes -
E-mail verification
Option to require customers to verify their e-mail address before they can submit a ticket.
22 votes -
Collect browser/OS information
Collect browser and operating system details from the customer, such as browser type and version (IE, FireFox, Chrome, Opera, Safari...), operating system (Windows 7, Vista, Linux, ...), screen resolution and more (as far as practicable).
14 votes
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